Service & Quality Beyond Expectation!Protech Power provides you with specialist staff, up to date test equipment, proven systems and exceptional standards of customer service, guaranteeing you 100% satisfaction. Protech Power is Australian Owned & Operated |
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Quality Policy
Protech Power strives to conduct its business with total committment to our Customers and their requirements. We define quality as conformance to our Customer's needs, both internal and external and conformance to all quality requirements.
Protech-Power will achieve sustained, profitable growth by provifing serives which consistently satisfy the needs and expectations of our customers. We will maintain their full confidence in Protech-Power as a top service provider and supplier of effective solutions.
We will maintain an effective Quality Assurance Management System complying with the ISO 9001:2008 standard.
Achievement of this policy involves all staff, who are individually responsible for the quality of their work, resulting in a continually improving working environment for all.
Protech-Power shall communicate this Quality Policy, which shall be continuously reviewed for its suitability and the Quality Objectives throughout the organisation so that employees at all levels can understand and fulfil the commitments made in it.
We will achieve this by:
- Continuously Focusing on our key markets
- Maintaining a customer satisfaction rate of at least 97%
- Reduce warranty costs by 10% per year
- Reduce our Rework costs by 5% per year
- Continuously improve product quality and process efficency
Continuously reviewing our Quality Management System to identify opportunites for improvement
Organisational Chart: Authority & Respinsibility
All staff has been given the necessary authority to perform their allocated responsibilites.
It is the responsibility of all management and staff to identify non compliances or opportunities for improvement and record them using the corrective & Preventive action that the identified non compliance can be resolved and future occurences prevented.
The Company Directors continually review the company's esources to ensure that adequate staff, equipment and materials are available to meet customer requirements.
Quality Manual Certification; Organisational chart; Quality Management System
Quality Management System
Our quality Assurance Management System applies to all activities of the Company, and has been developed in accordance with the ISO 9001:2000 standard.
The Quality Management System is fully documented and structured in 3 levels -
Level 1: Quality Manual
this document detail sthe corporate quality policy and structure of the compnay and references appropriate Operating Procedures.
Level 2: Operating Procedures
These documents describe the actual process, and controls applied, to all activities concerned with the attanment of a quality assured contracting service.
Level 3: Forms & Checklists
These documents are the records collected from the actual activities performed as outlined in the Operating Procedures.
All Quality Management System documentation is published in the company network. These documents are considered 'Controlled Documents'.
Any document or form that is not on the Quality Management Intranet page is considered to be an 'Uncontrolled Document'.
Documented Procedures
Protech-Power has a fully documented Quality Management System as required by the AS/NZS ISO 9001:2008 Standard, Uncontrolled copies of the Quality Manual and other Quality documentation is available to Protech-Power customers.
Documented Procedures Required by the ISO 9001:2008 Standard
4.2.3 Control of Documents
4.2.4 Control of Records & Records Register
8.2.2 Internal Audit
8.3 Control of Non conforming Product
8.5.2 Corrective Action & 8.5.3 Preventive Action
Other Procedures
7.4 Purchasing
7.6 Control of Measuring Devices - Test Equipment
7.3 Design & Development
| Brisbane | T +61 7 3440 6500 F +61 7 3440 6555 E brisbane@protech-power.com 2 Prospect Place, Berrinba Qld 4117 PO Box 1086, Browns Plains QLD 4118 |
Townsville | T +61 7 4789 8000 F +61 7 4789 8001 E townsville@protech-power.com 138 – 142 Webb Drive, Bohle, QLD 4818 PO Box 7094, Garbutt, QLD 4814 |
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